Do I need to replace my Google Authenticator app with the iBanFirst app?
Yes, you need to replace Google Authenticator with the iBanFirst app, as it will be the main authentication method for approving any login attempt and financial operation on the iBanFirst platform.
What if I cannot download and use the iBanFirst app?
If you cannot download and use the iBanFirst app, you can still validate, approve and/or deny login attempts and other financial operations via SMS.
If you have any technical issues related to the iBanFirst app, please contact our CSM team at [email protected].
Is the iBanFirst app available on Android and iOS?
Yes, the iBanFirst app is available on both the Google Play and the App Store.
What kind of operations do I need to approve with two-factor authentication?
All sensitive operations need to be approved on the iBanFirst app, such as:
Login attempts
Financial transactions
Currency exchanges
Beneficiary creation
New user creation