iBanFirst authentication app FAQs

If you need to reset your two-factor authentication (2FA) - for example, because you've changed devices or lost access to your authenticator app - follow the steps below.

Step 1: Go to Security and devices

Click your profile name at the bottom left of the screen to open the navigation menu. Then select Security and devices.

Step 2: Reset your two-factor authentication

On the Security page, go to the Two-Factor Authentication section. Click the Reset two-factor authentication button on the right-hand side.

Step 3: Check your email

You'll receive an email with the subject line Request for password reset.

Please note that delivery can take up to 5–10 minutes — check your spam or junk folder if it doesn't appear in your inbox.

Step 4: Create your new password

Open the email and click Reset your password. You'll be redirected to the iBanFirst login page, where you can create a new password.

Step 5: Set up the iBanFirst app

Once your password is reset, you'll be prompted to secure your account.

Follow the on-screen steps to set up the iBanFirst app as your authentication method

Your two-factor authentication is now reset and your account is secure. If you run into any issues, contact our support team ([email protected])

Yes, you must replace Google Authenticator with the iBanFirst app, as it will be the main authentication method for approving any login attempt and financial operation on the iBanFirst platform. Goo

If you cannot download and use the iBanFirst app, you can still validate, approve and/or deny login attempts and other financial operations via SMS.

If you have any technical issues related to the iBanFirst app, please contact our CSM team at [email protected].

Yes, the iBanFirst app is available on both the Google Play and the App Store.

All sensitive operations need to be approved on the iBanFirst app, such as: