Live FX rate is not available on iBanFirst platform in specific cases, including:
- Specific currency crosses (eg, EURPLN)
- Exotic currencies (eg, MXN)
- FX market is closed (from Friday 8pm CET to Sunday 8pm CET)
- Forward orders
When live FX rate is not available, you can send your trading instructions to our dealing room.
An account manager will call you back from Monday 8am CET to Friday 8pm CET to give you a rate and validate the FX buy / sell order on the phone.
Once validated, the FX buy / sell order will be shown as "Pending call-back":