It can happen that bank accounts have connection or synchronization issues. Connection or synchronization issues can result in unavailable or inaccurate account balances or transaction history.
In order to resolve connection or synchronization issues:
- Make sure that your online banking credentials are valid. Banks require users to update their credentials on a regular basis and they should also be updated on the iBanFirst platform to keep the synchronization running. Click on Account > Actions > Update credentials
- Desynchronizing and resynchronizing your bank accounts may solve the issue. To do so, click on Account > Actions > Disconnect account